Privacy Policy
Last updated:
At ITSPioneer, we respect and protect user privacy. This Privacy Policy explains how our services may collect, use, and safeguard information when you use our website and applications (including WhatsApp Business Platform / Cloud API related services).
1) Information We Collect
Depending on how you use our services, we may collect the following types of information:
- Account & contact information (e.g., name, email, phone) when provided by you.
- Platform identifiers (e.g., Meta/WhatsApp business or user identifiers) when required for integration.
- Usage & technical data (e.g., logs, IP address, device/browser details) for security and performance.
- Message-related data needed to deliver messaging services (e.g., template names, status callbacks), based on your integration.
2) How We Use Information
- To provide, operate, and maintain the service and its features.
- To improve performance, reliability, and user experience.
- To ensure security, prevent fraud/abuse, and enforce policies.
- To comply with legal obligations and platform requirements.
3) Data Sharing
We do not sell or rent personal data. We may share information only in limited cases:
- With service providers helping us operate the platform (subject to confidentiality and security obligations).
- When required by law, regulation, legal process, or enforceable governmental request.
- To protect rights, safety, and integrity of ITSPioneer, our users, and the public.
4) Data Retention
We retain personal data only as long as needed for the purposes described in this policy, unless a longer retention period is required by law, accounting, or security obligations. When data is no longer needed, it is securely deleted or anonymized where appropriate.
5) Security
We use reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.
6) Your Rights & Choices
You may request access, correction, or deletion of your data (subject to verification and applicable laws). To request deletion, see our User Data Deletion page.
7) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
8) Contact Us
If you have questions about this policy, contact us at:
info@itspioneer.com